General conditions of online purchases by Centrum cognitio d.o.o. are compiled in accordance with the Personal Data Protection Act (ZVOP-1-UPB1), in accordance with the European Regulation on the Protection of Personal Data (GDPR) and based on the recommendations of the Chamber of Commerce and Industry and international e-business codes.
The online store www.shop.tina-assistant.com (hereinafter the “store”) is managed by the company Centrum cognitio d.o.o., a provider of e-business services (hereinafter the “provider”). When registering in the system, the visitor obtains a username, which is the same as his e-mail address, and a password. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor becomes a user and acquires the right to purchase.
The general terms and conditions deal with the operation of the online store, the user’s rights and the business relationship between the provider and the customer.
INFORMATION ABOUT THE COMPANY
Centrum cognitio d.o.o.
Šarhova ulica 34
Tax number: 22203290
Identification number: 8827567000
Access to information (legislation summary)
The provider undertakes to always provide the customer with the following information:
Offer of articles
Prices are presented as Regular prices and Online prices.
Regular prices are usually the manufacturer’s or importer’s recommended selling prices or prices that the provider himself creates.
The online price is the price that applies to online purchases, for contractual partners (contractual discount and payment term), for new or non-contractual customers in case of immediate 100% cash payment.
The provider allows the following payment methods:
The sales contract (order) is stored in electronic form on the provider’s server and is accessible to the customer at any time in his user profile.
All prices are clearly stated in all forms – including VAT, regular price, online price, unless explicitly stated otherwise.
Prices are valid at the time of placing the order, if the item is in stock and have no future validity.
The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions.
Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will be mutually satisfactory.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email about the status of the order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
ACCEPTED; After submitting the order, the buyer receives a notification by e-mail that the order has been accepted into the queue. At this step, the buyer has the opportunity to cancel the order within one hour. The customer can always access comprehensive information on the status and content of the order on the provider’s website.
Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.
Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information.
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
Protection of personal data
We pay special care and attention to your personal data. All data that you enter when ordering is carefully protected and we will not pass it on to third parties under any circumstances. We strive to ensure that our online stores comply with regulations and are aware of the sensitive nature of this area.
The manager of the online store www.shop.tina-assistant.com, Centrum cognitio d.o.o., is in accordance with the Personal Data Protection Act (ZVOP-1-UPB1) ) and in accordance with the European Regulation on the Protection of Personal Data (GDPR) committed to protecting personal data of its users.
For the purposes of operating online stores, www.shop.tina-assistant.com collects the following user data:
We are not responsible for the accuracy of data entered by users.
For the purposes of ensuring security, the IP addresses from which users access online stores are also collected. At the start of the visit, each user is assigned a session cookie for identification and monitoring of the shopping basket. Online stores can store other cookies on your computer, among others, such as cookies from the Google Analytics system (analysis of website visits).
All the mentioned data, except for cookies, are stored on the server of Centrum cognitio d.o.o. are stored permanently. Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity, while permanent cookies are stored on the visitor’s computer and are valid for a maximum of 2 years.
The administrator of the online stores www.shop.tina-assistant.com can use the data in an anonymized summary form for statistical analysis purposes. Centrum cognitio d.o.o. under no circumstances will it hand over user data to unauthorized persons. The delivery service (e.g. Pošta Slovenije, GLS) will only be trusted with the user’s delivery address. We will contact the user via remote communication means only if the user does not expressly object to this.
Exceptional disclosure of personal information
Data provided by Centrum cognitio d.o.o. collects and processes, will only be disclosed if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legal interests of the company Centrum cognitio d.o.o.
What are cookies and why are they needed?
A cookie is a short text that the online store sends to the browser (Firefox, IE Explorer, Edge, Opera, etc.) when you visit. In this way, the online store recognizes you and thus remembers the information about your visit and provides you with a friendly and simpler online service. With the help of cookies, we adjust the content on our website, remember your preferences and record your visit to our online store. Browsing our online store is more pleasant, faster and above all more efficient with cookies.
List of cookies we use
Google Analytics sets the following cookies:
_ga 2 years This randomly generated number is used to determine unique visitors to our website.
_gid 24 hours This randomly generated number is used to determine unique visitors to our website.
_gat 1 minute Limiting the frequency of requests.
Termination of user account
If you want to terminate your user account on shop.tina-assistant.com online stores, you can do so by logging into your user account and selecting the option “Permanently delete my data” or by sending us a request by e-mail to [email protected]
The following information must be provided in the message:
In the subject of the message: Termination of user account
In the content of the order: a) name and surname of the user, b) address of the user, c) e-mail, with the help of which the user account was opened
The request to cancel the user account must be sent from the email address with which the user account was opened. We will notify you of the cancellation via email.
The provider will contact the user via means of remote communication only if the user does not expressly object to this.
Advertising emails will contain the following components:
The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item.
Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.
Complaints and disputes
The provider complies with applicable consumer protection legislation and the Code of Obligations. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. All complaints are submitted in writing to the company’s address.
The provider will consider the complaint within the legal deadline and notify the buyer of the decision.
The provider will deliver the goods or services within the agreed time.
The contractual partner for the delivery of shipments is Pošta Slovenije d.o.o. or GLS d.o.o., but the provider reserves the right to choose another delivery service if this will allow him to fulfill the order more efficiently. The goods can also be picked up in person at our company headquarters. The order must be received within 3 working days
The accompanying documentation contains all the necessary information regarding the address where the buyer can contact in the event of a complaint and information regarding guarantees and service or other services after the conclusion of the contract.
Delivery is free for shipments whose total value exceeds €50.00 including VAT. For more information call our support team on 0038670 449 913 or email us at [email protected]
The consumer’s right to withdraw from the contract
The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their commercial activity) has the right to notify the seller within 14 days of taking over the articles that he withdraws from the contract without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the items.
Withdrawal from the contract is sent by the consumer to the seller’s e-mail address: [email protected]
The seller sends him the Form for withdrawing from the contract to his e-mail address.
In case of withdrawal from the contract, the consumer returns the received item by post to the address of the company’s warehouse: Centrum cognitio d.o.o., Šarhova ulica 34, 2000 Maribor, Slovenia or brings it to the address in person.
The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase) was sent.
The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that was manufactured according to the consumer’s precise instructions, that was adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before. There is no possibility of withdrawing from the contract if the consumer has in any way reduced the value of the device by using or damaging it or by an action that affects the integrity of the product.
Withdrawal from the contract is not possible for goods:
The refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not bear any costs as a result.
In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the consumer by e-mail. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.
The right to a refund in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).
Withdrawal by the consumer from the contract for items in the set
If the consumer decides to withdraw from the contract for the items that make up the set, he can request an exchange for the same set or a refund for the entire set. The consumer can exchange the item from the set in the event of a material defect or damage to the item, but cannot request a refund for it. In case of claiming the warranty of the item from the set, the manufacturer’s warranty period applies.
More important instructions for returning items:
The funds you have in your Tina assistant account can only be used in full in one lump sum.
In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount will be returned to the user’s TRR or other means of payment, insofar as the user expressly requests this. When withdrawing from the contract, the gift voucher is considered as a means of payment and the amount is also returned to the user.
The obtained prize cannot be paid out or returned to the Tina assistant account under any circumstances.
Treatment of damaged shipments (compensation)
If, upon receiving the shipment, you noticed that the item or shipment is physically damaged, its contents are missing, or it shows signs of being opened, you can file a compensation procedure with the Post Office of Slovenia. You do this by bringing the shipment (packaging + contents) to the post office as soon as you notice the damage or looted shipment, no later than within 30 days of receiving the shipment. Please note at the post office that it is necessary to fill out the Record of Damaged Shipment, which you must also sign. After receiving all the necessary documentation, a claim for compensation is submitted to Pošta Slovenije. The request at Pošta Slovenije is processed by a commission and based on the answer or approval, the purchase price is refunded or a new item is ordered. Together with Pošta Slovenije, we will ensure that the compensation is resolved in the shortest possible time.
If the package was delivered to you by GLS and you find that the item or physical shipment is damaged, missing contents, or shows signs of being opened, you can file a claim for compensation. Damage must be reported within 7 calendar days from the date of receipt of the package to the e-mail address [email protected]. When reporting damage, we will also need photos of the package, (inner) packaging, damaged item, DHL label and a description of the damage.
You do not pay the delivery cost if you pick up the goods in person at our company headquarters.
If we do not have the item in stock in our warehouse, it will take longer for delivery. In this case, observe the following rules:
the expected delivery date is an informative data based on our experience with suppliers.
if the item is not in stock, please call 0038670 449 913 for availability information
if you order several items and the waiting time for some will be longer than for others, we will try to send the items that are in stock immediately, and the others after they are in stock.
If the waiting time is very long, you can withdraw from the purchase with a written notice. The price may change due to exchange rate movements or supplier price changes, in which case we will notify you in advance.
The buyer can complain about the goods if the goods do not have the prescribed characteristics, if the seller sent the wrong products, in the wrong quantity or if they deviate from the buyer’s order in any other way.
The buyer can complain about the goods within 15 days of the purchase and request an immediate replacement for the same, flawless item or within the statutory period and under the conditions for claiming a complaint due to a material defect.
In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the item, its repair or a refund of the purchase price. In the latter case, the seller reserves the right to charge rent or depreciation according to the current price list for the time the buyer used the goods, but no more than the amount by which the market value of the item decreased during and as a result of use.
A condition for the initiation of the complaint procedure, due to a material defect, is a fully completed complaint record, with an attached copy of the invoice. You can request a complaint record by calling 0038670 449 913, we will send it immediately.
The buyer can return the goods for reclamation by bringing them in person or returning them by post at the seller’s expense and after prior agreement with the seller. If you want to return the goods at our expense, you must agree on this with the merchant, who will send a courier to your address to pick up the goods. A different method of refund at our expense is not possible. We do not accept ransom payments!
Out-of-court settlement of consumer disputes
The company Centrum cognitio d.o.o. in accordance with legal norms, it does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
The company Centrum cognitio d.o.o. as a provider of goods and services engaged in online trade in the EU, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the electronic link http://ec.europa.eu/odr. The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
The aforementioned regulation is derived from the Act on out-of-court settlement of consumer disputes, REGULATION (EU) no. 542/2013 OF THE EUROPEAN PARLIAMENT AND COUNCIL of 21 May 2013 on online resolution of consumer disputes and amendment of Regulation (EU) no. 2006/2004 and Directive 2009/22/EC (Regulation on online resolution of consumer disputes).
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What are cookies?
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Strictly necessary cookies
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Google Analytics sets the following cookies:
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How to manage cookies?
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All further questions about cookies can be sent to us at the email address [email protected]